*For the most accurate terms & conditions, please refer to the terms listed on each individual tour page. If you need assistance in locating this document, please email support@glimmertours.com for assistance.

Glimmer Tours is a professional tour operator specializing in leisure tours. Please read the following terms and conditions carefully.  These terms and conditions, in addition to our privacy policy, along with any other documents provided by Glimmer Tours to the participant constitutes the entire agreement between the parties and the parties agree to be bound by the terms of this agreement.

By making any payments (cash, credit card, ach, wire or otherwise) or by submitting a registration form towards any tour constitutes your unconditional acceptance of all the terms and conditions stated in this document. If you are the booking owner or have registered others on their behalf then your acceptance of these terms and conditions apply to all the individuals under your account.

What’s Included in the Guided Vacation Price: Glimmer Tours strives to be the most transparent, fairly priced and high-quality Catholic pilgrimage company. Instead of providing hundreds of confusing customizations, we decided to focus on a few itineraries and make them the best they can possibly be. The following is included in your vacation price:

Intra-trip Travel: By private motor coach, and any necessary transfers (reference your specific itinerary for details). There is no refund for missed or unused transfers.

Guided Vacation: According to transportation as detailed in your personal itinerary.

Hotel Accommodation: Participants are registered and priced at double occupancy by default, unless otherwise noted on their registration form. Single rooms are subject to availability and are an additional cost.

Tour Guide: Guided vacations are conducted in English by a professional government licensed Tour Guide.

Meals: Meals and any beverages are included as detailed in individual itineraries.

Sightseeing: Experiences, entrance fees and an English-speaking Local Specialist are included as detailed in individual itineraries.

Tips/Gratuities: All tips to guides, drivers and hotel staff are included.

NOT INCLUDED: Passport and Visas, meals and beverages not mentioned on the itinerary or extra beyond the standard menu, telephone calls, laundry, mini-bar, tips at meals (optional), excess baggage, seat assignment and upgrade fees, credit or debit card processing fees of 2.9% (online ACH & eCheck payments have no fees)

GROUP PROTECTION PLAN: Glimmer Tours has purchased the Group Protection Plan by Travel Insured International on behalf of every participant in the group. Glimmer Tours is not responsible for damage, loss, or theft of luggage and/or personal belongings, or for personal injury, accident and/or illness.

REGISTRATION AND DEPOSIT: You must make payment for your arrangements in accordance with the instructions we give you. A deposit of $499 per person is required upon registration. Registrations are processed in the order received by Glimmer Tours. The remaining balance is due according to your payment plan. Bookings made less than 60 days before departure must be paid for in full at the time of booking. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out below will become payable. We reserve the right to refuse a booking without giving any reason and shall in that event return any deposit received.

DOCUMENTS: All guests including children require a valid passport. Passports must be valid at least 6 months after the return date. A passport card will NOT be accepted as an alternative to a passport book and will result in denial of boarding by the airlines and entry by legal authorities. Please inquire with the appropriate embassies for country specific requirements.

It is the guest’s sole responsibility to secure and/or pay for any and all visas, reciprocity fees, affidavits, immunizations, etc. that are required to be permitted entry into each destination. In some countries you may be subject to entry (reciprocity) fees and/or departure taxes/ exit fees which will be collected at the airports upon entry/departure by local government authorities.

Please note that entry to any country may be refused even if the required information and travel documents are complete.

For up-to-date detailed information on travel documents and visas, entry/exit taxes and further information on entry and exit requirements please check with your local consular services. Obtaining and carrying these documents is your sole responsibility. Glimmer Tours bears no responsibility for such information and will not be responsible for advising and/or obtaining required travel documentation for any guest, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation or government decisions about entry.

HEALTH: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.

By offering reservations for travel in particular international destinations, Glimmer Tours does not represent or warrant that travel to such areas is advisable or without risk. Glimmer Tours will not be liable for damages or losses that result from travel to such destinations.

MEDICAL CONDITION: We endeavor to provide the highest level of service to all our passengers. Participants who require special assistance must be accompanied by a qualified helper who assumes total responsibility for the participants’ well-being. Guest must not require special assistance from Glimmer Tours or its suppliers. Participants with disabilities must notify Glimmer Tours in writing no later than the Trip Registration Deadline of status and identity of their non-discounted, paid travel companion who will be responsible for providing all necessary assistance. This pilgrimage demands a lot of walking and can be strenuous. Glimmer Tours is not responsible for any medical conditions that occur prior to, during, or after the tour. Participants with disabilities should notify Glimmer Tours if ADA accessible accommodations are needed. Glimmer Tours will make all reasonable efforts to accommodate this request, but cannot be responsible if ADA accommodations are not available. Any accommodations provided will be at the sole expense of the guest requiring the accommodation.

SPECIAL DIETARY REQUIREMENTS: For safety and liability reasons, Glimmer Tours and its representatives cannot be responsible for directly accommodating any food allergies, or dietary requirements and restrictions, and is not responsible for any issues or problems associated with the same. All scenarios and special dietary requests regarding food and drink, including allergies, or dietary requirements and restrictions, are the sole responsibility of the participant. While most meal establishments can offer general options, Glimmer Tours cannot guarantee that options will be available. Just in case, we recommend packing extra food/snacks if accommodations cannot be met. Should a group member have special dietary requirements, that group member shall be solely responsible for any additional expense to their meal plan.

CONDUCT EXPECTED: Each participant is expected to act responsibly and adhere to all behavior guidelines established by the Tour Guide and/or Tour Manager. Any failure to respond to the guidance of the Tour Guide and/or Tour Manager can result in the immediate return home of the offending participant. Any participant sent home for behavior or disciplinary issues will be sent at their sole expense, and no refunds will be available for any portion of the trip. Additionally, participants shall hereby defend, indemnify, and hold harmless Glimmer Tours against any, and all third-party claims arising out of any conduct or omission in breach of these terms and conditions or that otherwise create liability for Glimmer Tours.

TOUR GUIDES/MANAGERS: Glimmer Tours and the Tour Manager/Tour Guide accompanying the trip reserve the right to make additions and deletions as believed advisable or necessary for the well-being of the group in their sole discretion.  Tour Guides are not employees of Glimmer Tours.

INDIVIDUAL CANCELLATION FEES & REFUNDS: Upon cancellation of participation of tour by you, the registrant, for any reason, and only after Glimmer Tours receives your signed cancellation, Glimmer Tours will then refund your payment for services not received by you, minus applicable cancellation fees per person, according to the following schedule:

1) 240 or more days prior to departure, the cancellation fee is $500 per person.

2) From 239 - 60 days prior to departure date, the cancellation fee is $1,000 per person.

3) From 59 - 22 days prior to departure date, the cancellation fee is $1,750 per person.

3) From 21 days prior to departure day onward, no refund is possible.

Changing Dates:  If your tour is 240 or more days away, you may move your reservation to a new tour date for a change fee of $250 per person. All payments made towards the originally scheduled tour will be transferred towards the new tour date. If the new tour date is priced higher than the originally scheduled tour, the difference in price will be applied to the new reservation.

Tour Postponements: The cancellation and date change policy above only applies to new reservations. If your reservation was transferred from a postponed tour, please refer to your signed tour postponement document.

TOUR CANCELLATION:

On rare occasion, a tour departure may be cancelled due to lack of participation. In the event that Glimmer Tours would decide to cancel a departure, a full refund will be issued. Glimmer Tours in not responsible and does not assume responsibility for any additional costs or any fees relating to the cancellation of air tickets or other arrangements not made through Glimmer Tours.  We cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any loss, injury, death, inconvenience or damage as a result of circumstances amounting to “force majeure”. “Force majeure” means any event or circumstances which we or the supplier of the services in question could not foresee or avoid. Such events and circumstances may include, acts of God, actual or threatened, war, insurrection, riots, strikes, civil action, decisions by governments or governing authority, technical or maintenance problems with transport, changes of schedules or operational decisions of air carriers, terrorist activity or the threat thereof, industrial action, natural or nuclear activity, epidemics/pandemics or the threat thereof, adverse weather conditions, fire and all similar events outside our control. Cancellation for any of these reasons will not be eligible for refund.

TOUR ALTERATIONS: While no changes are anticipated, there may be unforeseen occasions when certain alterations become necessary, either due to changes to the airline schedule or any other reason. All Masses are subject to local church schedules and substitution with alternate Mass sites if churches mentioned are not available. Glimmer Tours reserves the right to change the itinerary due to such unforeseen circumstances or emergencies. These changes will not be considered a material breach of this Agreement.

AGE DISCLAIMER: All our pilgrimages are currently open to travelers aged 13 and up. Any travelers under the age of 18 must be accompanied by one parent or legal guardian.

PRIVATE GROUPS: If a quote is provided to a group organizer based on a minimum number of paying passengers and that minimum is not met, then prices will need to be increased accordingly. If a free ticket is offered to a group organizer based on a minimum number of paying passengers and that minimum is not met, then that free ticket will be converted into a paid ticket and the balance of that ticket will need to be paid in full 60 days prior to departure or that booking will be cancelled.

LIABILITY DISCLAIMER: Glimmer Tours hereby expressly disclaims any liability for any personal injury, property damage, Loss of baggage, accident, delay or irregularity, any claim for special or consequential damages or any other loss which maybe occasioned by the acts and/or omissions, whether negligent, intentional, wrongful or otherwise, of any air carrier, hotel/motel or other lodging operator, railroad operator, bus operator, public transportation, sea carrier, local sightseeing company, tour operator, tour leader or spiritual director, any employees thereof, or any other entity or individual not under the direct supervision and control of Glimmer Tours when engaged in conveying the passenger or in carrying out the arrangements of the tour, or otherwise in connection there with. Glimmer Tours likewise expressly disclaims any responsibility for losses or expenses incurred, or inconvenience caused, due to delay or changes in schedules, defaults, over booking of hotels or airlines, sickness, weather, strikes, quarantines, acts of terrorism, constructions, war, force majeure or other such events which are beyond Glimmer Tour's control. Glimmer Tours likewise hereby expressly disclaims any liability for statements, actions or inactions of any intermediary agents such as group administrators, spiritual directors or tour leaders, travel agents or any other intermediary involved with the selling, promotion or operation of its tours. Group administrators, spiritual leaders and tour leaders likewise hereby expressly disclaim any liability for the acts and/or omissions of any of the above entities and/or individuals not directly under their supervision or control. Please be advised that the liability of carriers as well as providers of hotel and lodging accommodations is limited by law and you may thus wish to consider purchasing additional insurance to protect yourself against any losses or injuries suffered as a result of their acts and/or omissions. In all instances, In the event that the tour leader and/or spiritual director named in a brochure or itinerary does not travel with the group, and a substitute is not named to replace such person(s), then Glimmer Tours reserves the right to make substitutions of its choosing for such person(s) in the operation of the tour.

ADDITIONAL RISKS: Additional risks and dangers may arise including, but not limited to, hazards of travel by motor coach, aircraft and other means of conveyance, slips and or trips and falls, weather including excessive sun, and rain, forces of nature, political unrest, other unrest, risks associated with water, food, plants, insects and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with Glimmer Tours to participate in such trips and activities you agree you will not make a claim against Glimmer Tours, its related companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however caused, as a result of or related to your contracting for, traveling to or from, or in any and every other way participating in the trip. You release Glimmer Tours, its related companies and its personnel from any and all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a trip. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors. This agreement also binds your heirs, legal representatives and assigns.

Where the guest occupies a motor coach seat fitted with a safety belt, neither Glimmer Tours nor the Operator nor its agents or co-operating organizations or service providers will be liable for any injury, illness or death or for any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such an accident or incident. This exclusion and limitation of liability shall not be used to imply that the Operator or its agents or affiliated entities are liable in other circumstances.

VIDEO/PHOTOGRAPHIC LIKENESS: Any photographic, film, video likeness or audio recordings of participants while on tour may be edited and used by Glimmer Tours in future marketing campaigns and on the Glimmer Tours website without any notification or compensation to the participant.

BROCHURE PRINTING DISCLAIMER: Glimmer Tours is not responsible for any typographic or printing error in any brochure, itinerary, confirmation, or related material.

SEVERABILITY: If any provision of these terms and conditions shall be held unenforceable, such provision shall be struck and the remainder shall remain enforceable.

JURISDICTION AND APPLICABLE LAW: These Booking Conditions and any agreement to which they apply are governed in all respects by the laws of the state of California without regard to conflicts of law principles. All guest claims must be submitted in writing and received by Glimmer Tours no later than sixty (60) days after the completion of the Glimmer Tours vacation. Guest claims not submitted and received within this time shall be deemed waived and barred.

Amendments
Glimmer Tours reserves the right to correct any errors or omissions and to amend these Terms and Conditions at any time as the result of any material changes to legislation or regulation. All amended Terms and Conditions shall automatically be effective upon being posted on our website. Accordingly, all are expected to check the content of relevant tours on our website, and its terms and conditions prior to booking and prior to travel in order to ensure they are aware of any changes.

If upon returning from your trip, you wish to inquire about any services provided, please ensure that all correspondence is received by email to support@glimmertours.com, within 30 days of the tour completion date. This will enable us to make a timely investigation.